Useful Information

Information that will be of interest to villagers - Defibrillator -see Carlby news Bin collections cancelled Call Connect severe weather Bus passes Wellbeing Service Waste recyclling dates and times Call Connect bus service

Defibrillator -see Carlby News 


Article on Carlby servicemen killed in the Great War - see Carlby news

Love Sunday`s with CallConnect

Lincolnshire County Council’s CallConnect bus service will unwrap a special gift for bus users across the county during November and December.

Following the success of last year’s ‘Santa Sundays’ service, the ‘Love Sundays’ service will run for six Sundays, starting 16th November. The service can be used by anyone, no matter their age, status or reason for travelling.

The ‘Love Sundays’ service will operate from 9am to 5pm and journeys can be booked from Monday 10th November (or from 8pm on Saturday 8th November if booking on-line) for the first Sunday of operation. The CallConnect Booking Centre will also be fully open on the six Sunday`s from 9.30am to 3.30pm. (Same-day bookings will be available subject to availability).

In addition, a special Sunday shopper bus service will also run between Gainsborough and Lincoln. (Pre-booking is also required for this service).

For more information please click on the link below:

We look forward to seeing you on board soon!

Kind Regards,

CallConnect Team

Call Connect - severe weather

With the Weather due to turn cold and Wintry over the next few days, keep uptodate with any disruption to CallConnect and local bus services with our live Twitter service, @CallConnectbus. We`ll not only bring you the latest news on CallConnect bus services but also main Interconnect and other local bus services wherever we can.

If your not yet signed up to Twitter, its really easy to do at:

Then just go to @CallConnectbus and Follow Us. You can also ask us questions about the service and we`ll bring you uptodate on the latest service news and special promotions.

During periods of disruptive weather we will also aim to keep our website updated with the latest information on Interconnect and CallConnect services. Just go to our special Disruption page here:

If you have a bus journey booked with CallConnect, we are also open from 7.30am on Mondays to Fridays and from 8.30am on Saturdays for cancellations and weather related enquiries.

Concessionary Bus Passes

Do you have a concessionary bus pass?

Does it have an expiry date before June 2013?

If the answer is yes, Lincolnshire County Council is urging you to renew your pass early and you can apply from 1st October 2012. This will ensure that you receive your new pass in plenty of time before your old one expires.

(There is no fee for renewing your pass).

You will need to provide a passport sized photo (unless you are applying in person); plus proof
(dated within the last six months) that you are a Lincolnshire resident and that you are of an
age or have a disability which will qualify you for a pass.

You can apply to Lincolnshire County Council for your new pass by any of the following
1) Postal Application. Application forms are available from libraries, District Council offices
and other key access centres, by phone on 01522 782201 or can be downloaded from the internet:

2) Online Application. (This is currently under development) Once live, you will be able to
submit your application form, photograph and supporting evidence electronically (web
address as above).

3) In person. Please take your application form and information to City Hall, Beaumont Fee,
Lincoln LN1 1DB between 0930 and 1600.

To help us manage the demand, you can ring 01522 782201 to book an appointment. Anyone
choosing to just turn up is advised that there may be a wait to be seen at times of high

For further information visit:
or alternatively contact: Concessionary Fares Office, City Hall, Lincoln, LN1 1DB
Lincolnshire County Council

Please see the information below about the Wellbeing service to villagers over 18 years of age -



Open - Friday, Saturday,

Sunday, Monday

Hours - 9am - 4pm

Domestic Waste

Black/silver/green bins are collected on Mondays, except for Bank Holidays when collection is one day later.

CallConnect bus service comes to Carlby

Carlby residents can now have access to Lincolnshire County Council’s ground-breaking CallConnect bus service. The service was launched in Horncastle in 2001. The new services in Stamford and Peterborough brings the total number of CallConnect routes to 28. Last year CallConnect dealt with more than 240,000 booking requests. Anyone from from Carlby can use the CallConnect can use the service to get to either Bourne or Stamford or the surrounding villages.

For customers who are unable to walk to the designated pick-up point due to a disability, a mobility problem or live in remote, isolated areas, there is the CallConnect Plus scheme. This allows customers, on completion of an application form, to request a home pick-up or drop off. The application forms can be obtained by calling the Booking Centre.

The bus is fitted with a tail-lift and child seat and is fully wheelchair accessible. Anyone can use the service for anything from going shopping and medical appointments to getting to work and social events.

To use CallConnect, simply call the Booking Centre on 0845 234 3344 (lo-call) to register your details and for Bourne area journeys and for Stamford area journeys call 0845 263 8153. This will take a few minutes and you will be given a membership number. Once registered you can request your journey up to seven days in advance and for same day requests please allow at least an hours notice.

You can also submit journey requests on-line at or . Bookings are made on a first-come, first-served basis. The Booking Centre is open to take requests Monday to Friday 8.30-17.30 (Bourne area journeys) 9.00 - 17.30 (Stamford area journeys) and 9.00-16.00 on Saturdays.

Maria Lyon- Senior Matrix Transport Assistant

Lincolnshire County Council -Transportation

Wellbeing Service for villagers over 18 -

How can the Wellbeing Service help you remain at home?

The Wellbeing Service is available to anyone aged 18 years and over providing interventions which promote independence.  Elements of the service will handhold individuals and carers to access other services that they may be eligible for.


Many elements of the service will be available to you free of charge, and some of the service is chargeable.



The person and assessor will work together to identify the intended outcomes and how they may be achieved. 

The assessment may result in receiving a service directly from the Wellbeing Service, or it may be the Wellbeing Service supports access to specialised services.


Generic Support

A brief period of support to achieve person centred outcomes.  It is preventative by nature and will focus on promoting independence.


Examples of support below:

(not an exhaustive list)

- Support to gain home management and lifestyle skills.

- Access to befriending services.

- Supporting access to various support activities provided by local clubs, voluntary or community organisations.

- Support where a person requires support/advice to remain in their own home.

- Support to secure and maintain appropriate housing.

- Help in managing finances and benefit claims.

- Help in completing forms to enable them to stay independent in their own home.

 - Supporting individuals to understand the options available by gathering information and explaining in a way that makes sense.


Access to Simple Aids for Daily Living

- Supply and installation of low cost equipment such as key safes, raised toilet seats, bath and shower seats and chair raisers.


Minor Adaptations

- Undertake minor adaptations including supply and fitting of grab rails, hand rails, banister rails and alterations to steps.


Telecare Services

- Installation of Telecare equipment linked to a 24 hour monitoring centre, helping you to live independently at home but safe in the knowledge that help can be summoned quickly when needed. This may be from a family member, friend, the Wellbeing Response service (subscription required) or if necessary, the emergency services.

- Monitoring of the Telecare equipment through a range of sensors that can be worn (for example, a pendant round your neck), or placed in your home.

The sensors can alert the monitoring centre 24 hours a day. The system works through a base unit connecting you to the monitoring centre via your phone line.


Wellbeing Response - Stay Safe

- 24 hour 7 day a week responder service promoting confidence to remain independent at home. Responding to Telecare alarms by attending a person's property for non-medical emergencies.


Home from Hospital - Home Safe

- Home Safe is a transport and resettling service for individuals returning home from a hospital stay. Our drivers and support staff will take you home where you will be met by a Wellbeing Response team member, who will help you settle back in.



Wellbeing Service




Generic Support


Installation of equipment



Cost of equipment only (either rental or purchase)

Monitoring of Telecare

£0.36+VAT per week

Wellbeing Response

£1.50 per week



Who delivers the Wellbeing Service on behalf of Lincolnshire County Council:


Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston.


East Lindsey District Council provides the Wellbeing Service in East Lindsey.



North Kesteven District Council provides the Wellbeing Service in North Kesteven.



Text box: how to get in touch:
the wellbeing service can be accessed via a dedicated team at lincolnshire county council’s customer service helpline 
tel: 01522 782140
monday - friday between 9am and 5pm.